Shipping policy
1. Shipping Locations:
We currently ship all over India. Stay tuned — international shipping will be launching soon!
2. Order Processing and Cancellation:
In-stock prepaid orders are dispatched within 2 days of placing the order.
For COD orders, we send a confirmation message after the order is placed. Confirmed in-stock COD orders are dispatched within 2 days of customer confirmation. If we do not receive a reply within 3 days of the confirmation message, we cancel the order.
Customers can request cancellation before dispatch by contacting info@athlezone.fit with their order ID. Orders cannot be cancelled after dispatch. Please refer to our return and refund policy for return and refund requests.
Pre-orders follow the expected dispatch date shown for the product rather than the standard 3-day dispatch timeline.
You will receive a confirmation email and tracking link once your order is dispatched.
3. Shipping Time:
Delivery usually takes 3–7 working days, depending on your location. Metro cities may receive orders faster.
4. Shipping Charges:
We offer free shipping on all prepaid orders. Cash on Delivery (COD) orders carry an additional charge of ₹49.
5. Tracking Your Order:
Once your order is shipped, you’ll get a tracking link via email, Whatsapp or SMS. You can track your parcel anytime until delivery.
6. Delivery Comfirmation
Once the courier marks an order as delivered to the shipping address provided, AthleZone is not responsible for non-receipt of the package
7. Delays or Issues:
In rare cases (weather, courier issues, or festivals), delays may happen. If your parcel hasn’t arrived after 7 days, contact us at info@athlezone.fit or DM us on Instagram @athlezone_official
8. Wrong Address / Missed Delivery:
Please double-check your address when ordering. If the courier cannot deliver due to incorrect address or unavailability, re-shipping charges may apply.
If a customer confirms a COD order but then refuses it at delivery, resulting in return to origin (RTO), future orders from that customer will only be dispatched after prepaid payment. COD will not be available for their future orders.